Quality Management: ISO 9001
We value our customers and strive to provide products and services which meet and even exceed their expectations. We are committed to continuous improvement and have an established Quality Management System which provides a framework for measuring and improving our performance.
We have the following systems and procedures in place to support us in our aim of total customer satisfaction and continuous improvement throughout our business:
- Customer feedback and complaints procedures
- Supplier performance monitoring
- Employee training and development
- Regular audit of our internal processes
- Measurable quality objectives which reflect our business aims
- Management reviews of audit results, customer feedback and complaints.
Our internal procedures are reviewed regularly and are held in a Quality Manual which is made
Download our Quality Policy
available to all employees.